4-04(24): Turning Down the Temperature: 5 Tips for De-escalating a Heated Conversation
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Saturday, February 17, 2024 | Period 4 | 10:00am - 11:15am
The last couple years have been fraught ones with those in the "helping professions" of education, ministry, and social services often taking the brunt of others' distress while simultaneously experiencing a high degree of stress themselves. Drawing on her years as a conflict educator, Ann Garrido will highlight five every-day communication practices each of us can engage to de-escalate tension when conversations get hot.
Ann Garrido is Associate Professor of Homiletics at Aquinas Institute of Theology and a consultant with Triad Consulting Group, a communications consulting firm founded by two members of the Harvard Negotiation Project. She is the author of several award winning books from Ave Maria Press, including, "Redeeming Conflict", "Let’s Talk About Truth", and" #Rules_of_Engagement: 8 Christian Habits for Doing Good and Being Good Online".
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